Responsible Gaming at eg66 — Play Safe, Play Smart

At eg66, we believe that gambling should always be an entertaining activity — never a financial solution or a source of stress. We recognise that while the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy gaming responsibly, some individuals may develop difficulties that require support. That is why eg66 provides a comprehensive set of responsible gaming tools and resources designed to help every player stay in full control of their gambling habits.

eg66 operates a strict 21+ age policy. All new accounts are subject to age and identity verification before any real-money play is permitted. Our responsible gaming framework is built around four pillars: player education, practical self-management tools, proactive monitoring, and direct access to support. We encourage every player to read this page carefully and to make use of the tools available to them at any time.

Deposit limits are one of the most practical tools eg66 offers for responsible play. By capping the amount you can deposit in a given period, you maintain a firm boundary between entertainment spending and funds needed for everyday life. Setting a deposit limit is straightforward: log in to your eg66 account, navigate to account settings, and select your preferred limit type and amount in BDT.

An important safeguard is built into the way limits work at eg66: if you request to reduce your deposit limit, the reduction takes effect immediately so you are protected right away. If you request to increase a limit, the increase does not take effect for 24 hours, giving you time to reconsider the decision. This asymmetric design is intentional — it ensures that protective actions are instant while relaxations are delayed.

If you feel that you need a short break from gambling but do not want to commit to a full self-exclusion, eg66's time-out feature allows you to pause your account for a defined period. Time-out periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a time-out, your account is suspended — you will not be able to log in, deposit, or place bets. Any pending withdrawals will still be processed normally during this period.

To activate a time-out, contact eg66 customer support at [email protected] or use the account settings panel. Time-outs take effect immediately upon confirmation. You can also use this feature during Eid, Ramadan, or any period when you want to be fully present for family and community obligations. Taking a break is a sign of healthy self-awareness — not weakness.

Self-exclusion is for players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude from eg66, your account is suspended immediately, all marketing and promotional communications are stopped, and your account details are flagged to prevent you from opening a new account during the exclusion period. Self-exclusion is available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. To request self-exclusion, contact our support team at [email protected]. We process all self-exclusion requests promptly and with full confidentiality.

After a self-exclusion period ends, your account will not automatically reopen. You must contact eg66 support to request account reinstatement, and a 24-hour reflection period will apply before access is restored. During this period, we encourage you to reflect on whether returning to gambling is the right decision for you. If you feel you need further support, we encourage you to seek help from a qualified counsellor or trusted family member before reactivating your account.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is having a negative impact on your life. If you recognise several of these patterns in your own behaviour, we strongly encourage you to take action — whether that is using our self-exclusion tools, speaking to our support team, or seeking professional help.

If you recognise any of these signs in yourself or in someone you care about, please do not hesitate to contact eg66 support at [email protected]. Our team is available 24/7 and will treat your enquiry with complete confidentiality and respect.

Answer these five questions honestly to get a quick sense of whether your gambling habits are healthy. If you answer 'yes' to two or more of them, we encourage you to use our responsible gaming tools or speak with our support team.

Even if you do not currently experience any of the warning signs described above, following these simple guidelines can help keep your gambling experience on eg66 fun, sustainable, and within healthy boundaries for years to come.

eg66 is strictly an adults-only platform. Players must be 21 years of age or older to register an account, make a deposit, or play any game on the Platform. This rule applies to all players across Bangladesh — regardless of city, background, or experience level. eg66 enforces age verification through KYC document checks on all accounts before real-money play is permitted.

If you share a device with family members or younger people in your household, we strongly recommend enabling device-level parental controls and ensuring that your eg66 account credentials are not accessible to anyone under the age of 21. If you become aware that a minor has accessed or attempted to access the eg66 Platform using your account or any other account, please contact us immediately at [email protected] so we can take appropriate action. Protecting young people from exposure to gambling is a responsibility we take seriously and share with every adult player on our Platform.