eg66 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how eg66 ("eg66", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the eg66 Platform at eg66.lat, including all associated gaming, betting, and account management services. eg66 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or using the eg66 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with the eg66 Terms and Conditions and Responsible Gaming Policy, both of which form part of your agreement with eg66. eg66 may update this Policy from time to time. When material changes are made, we will notify registered users via email or an in-platform notification. The most recent version of this Policy is always available via the footer link on every page of the Platform. Your continued use of the Platform after any revision constitutes acceptance of the updated Policy.

eg66 collects personal information from you in several ways: directly when you register an account or interact with the Platform, automatically through your use of the Platform, and from third parties such as payment processors and identity verification providers. The categories of information we collect are set out below. We only collect what is necessary for the specific purposes described in this Policy.

eg66 uses the personal information it collects for the following purposes: (a) to create and manage your account; (b) to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods; (c) to verify your identity and age in compliance with our KYC obligations and responsible gaming commitments; (d) to detect and prevent fraud, money laundering, and other prohibited conduct; (e) to provide customer support and respond to your queries; (f) to send you transactional communications such as deposit confirmations and withdrawal notifications; (g) to send you promotional communications about bonuses and offers where you have consented to receive such communications; (h) to comply with applicable laws and regulatory requirements; (i) to improve and develop the Platform based on anonymised usage analytics.

eg66 will not use your personal data for any purpose beyond those described above without first obtaining your explicit consent or unless required to do so by applicable law. You may withdraw consent to receive promotional communications at any time by contacting our support team at [email protected]. Withdrawal of consent to promotional communications will not affect your ability to use the eg66 Platform.

eg66 processes your personal data on the following legal bases: (a) Contract performance — processing necessary to fulfil our obligations to you under the Terms and Conditions, including operating your account and processing transactions; (b) Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations, and responsible gaming regulations; (c) Legitimate interests — processing carried out in the legitimate interests of eg66 to detect fraud, ensure Platform security, and improve services, provided such interests are not overridden by your rights and interests; (d) Consent — where you have given explicit consent, for example to receive promotional communications. You may withdraw such consent at any time.

eg66 may share your personal data with the following categories of third parties, strictly on a need-to-know basis: (a) Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver their games through the eg66 Platform; (b) Payment processors — bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals; (c) Identity verification providers — third-party KYC services may receive identity documents you submit for age and identity verification; (d) Fraud prevention and analytics providers — anonymised or pseudonymised data may be shared with security and analytics partners to detect fraud and improve Platform performance; (e) Legal and regulatory authorities — eg66 will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by applicable law or a valid legal order.

All third-party service providers engaged by eg66 are required to handle personal data in accordance with appropriate data protection standards and are prohibited from using your personal data for any purpose other than to provide the specific services for which they have been engaged. eg66 retains responsibility for ensuring that third-party data handling meets the standards described in this Policy.

eg66 uses cookies and similar tracking technologies on its Platform to ensure functionality, maintain security, analyse usage, and improve the user experience. A cookie is a small data file stored on your device by your browser when you visit the Platform. Cookies do not contain your banking credentials or full personal identity.

You can control cookie settings through your mobile browser preferences. Disabling certain types of cookies may affect the functionality of the eg66 Platform, including your ability to stay logged in during a session. eg66 uses the following categories of cookies:

eg66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, access controls that limit data access to authorised personnel only, regular security assessments of our systems, and secure storage of all personal and financial data. Game session data is processed on the certified infrastructure of our game providers, each of which maintains their own certified security standards.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eg66 will take prompt action to contain the breach, assess its impact, and notify affected users as required by applicable law. If you suspect that your eg66 account has been accessed without your authorisation, you should contact our support team immediately at [email protected].

eg66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Account data, transaction records, and KYC documentation are retained for a minimum period of five years from the date your account is closed, in compliance with anti-money laundering and financial record-keeping requirements. Anonymised analytics data may be retained indefinitely as it cannot be used to identify you. After the applicable retention period expires, personal data is securely deleted or anonymised.

As a user of the eg66 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a clear description of your request. eg66 will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law.

eg66 will respond to all data rights requests without undue delay and in any event within 30 days of receiving your request. Where a request is particularly complex or where you have made multiple requests, eg66 may extend this period by a further two months, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

The eg66 Platform integrates third-party game content from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data processing arrangements. eg66 is not responsible for the privacy practices of third-party game providers, payment processors, or any other third party whose services are embedded within or accessible via the Platform. We encourage you to review the privacy policies of any third-party service you interact with through the Platform. eg66 does not include links to external websites on the Platform, and this Policy does not cover any external sites.

The eg66 Platform is strictly intended for adults aged 21 years and above. eg66 does not knowingly collect personal data from any person under the age of 21. If eg66 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that eg66 may have inadvertently collected data from an underage person, please contact us immediately at [email protected]. eg66 supports responsible gaming and operates strict age verification procedures as part of its KYC process.

eg66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational changes, or developments in applicable law. When material changes are made to this Policy, eg66 will notify registered users via email or an in-platform notification prior to the changes taking effect. The effective date of the current version of this Policy is shown in the Last Updated notice at the top of this page. Your continued use of the eg66 Platform after any update constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eg66 handles your personal data, please contact our support team by email at [email protected]. Please include your registered account username and a clear description of your privacy-related query so we can assist you efficiently. Our support team is available 24/7 and will respond to all privacy-related enquiries within a reasonable timeframe and in accordance with applicable law.